Refund & Cancellation Policy
How we handle payments and refunds, since we don't take online payments through the website.
Overview
Ranthambhore Kalka Safari does not accept online payments through our website or app. Every booking is handled personally by our staff, and payment is collected only after your requirements have been confirmed. This policy explains how our booking process works and when a refund applies.
Our Booking Process
Because we do not use an online payment gateway, every booking goes through our staff step by step:
- Customer request — You send us a booking request through our website, phone, or email with your preferred dates and safari zone.
- Staff contact — Our staff contacts you directly to discuss availability, safari options, and pricing.
- Document collection — We ask for the necessary documents (such as ID proof) required for the safari booking.
- Payment request — Once everything is verified, we request payment via PhonePe or direct bank transfer.
- Booking confirmation — After the booking is successfully placed with the forest department, our admin team sends you a confirmation.
When a Refund Applies
Refund eligibility depends entirely on whether your booking was confirmed at the time of your request:
Booking not confirmed
If we have received your payment but your safari booking could not be confirmed (for example, due to unavailability of permits or slots), the full amount collected will be refunded to you.
Booking already confirmed
Once our admin has sent you a booking confirmation, the booking is final. If you choose to cancel after confirmation, we are unable to offer a refund, as the slot is booked with the forest department on your behalf.
Refund Process & Timeline
If your booking qualifies for a refund, please contact our team using the details below. Once verified, refunds are processed back to the original payment method (PhonePe or bank account) used for the transfer, typically within 7–10 business days.
Why We Don't Offer Refunds After Confirmation
Ranthambore National Park safari permits are limited, non-transferable, and booked with the forest department in advance on your behalf. Once a booking is confirmed, that slot is reserved exclusively for you and cannot be released, resold, or recovered — which is why cancellations after confirmation are not eligible for a refund.
Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.
Contact Us
For any questions about a payment, booking status, or refund request, please reach out to us directly:
Phone: +91 7732957840
Website: ranthambhore-kalka-safari.com